VOIP Engineer

Location:Hybrid in Pittsburgh, PA (4 days onsite, 1 day remote)

Job Type:Full Time / Contract

Work Authorization: No Sponsorship

The A.C.Coy Company has an immediate opening for a VoIP Engineer.  Ideal candidates must have 5+ years of experience as a VoIP Engineer and a Bachelor's degree.

• Design, implementation, and ongoing management of the voice system (2 Cisco Call Manager clusters, Cisco Emergency Responder, and Unity voicemail systems globally)
• Work closely with LAN and WAN teams to optimize performance of the VOIP systems
• Work with vendors to open, troubleshoot and achieve a final resolution of tickets
• Provide high level support for voice issues, working with tier 1 techs to troubleshoot and resolve tickets

• Follow change management procedures to mitigate production outages

• Monitor VOIP systems and be proactive with mitigating issues before they become widespread

• Implementing and maintaining a disaster recovery plan

• Engage in projects and achieve completion in the required timeframe

• Availability to work off hours for upgrades, maintenance, etc.
• Comfortable mentoring junior level team members

Education:

• Bachelor's degree or relevant years of experience - Required

Cerifications:

• CCNP Collaboration - Preferred

Experience Required:

• Designing/Implementing/troubleshooting with Cisco Call Manager - 5+ years
• Experience working with Cisco Voice Gateways, Analog routers, CUBEs, other SBCs - 5+ years
• Cisco Emergency Responder - 1+ years preferred
• Experience with SIP trunking with 3rd party service providers
• Building BOM for replacement equipment
• Create/maintain Microsoft Visio for network diagrams, call flows, Auto Attendants
• Availability to work off hours for upgrades, maintenance, etc