Technical Documentation Specialist

Who are we?

We are Juakali, a FinTech start-up providing a platform for the microfinance lending market. Juakali empowers Financial Institutions with seamless, flexible, and powerful tools designed to boost their productivity. 100% bank-grade, best-of-breed technology.

Although we are a small start-up, we are already global, our people work from all around the world. In the span of 4 years, we have employees and customers in more than 10 countries in Africa and Asia. Our teams are remote, working from wherever they are. It gives our people freedom; we only ask them to be responsible.

You can work from anywhere you like as well as long as you have an internet connection, our office is located in Slack.

What role will you play?

The need for clear instruction is vital in business, we are looking for a skilled technical writer who can typically develop product manuals, how-to guides, website help sections, journal articles, user guides, API Developer guides, and other content that distils technical information with ease and clarity.

• Develop Inclusive documentation that meets organisation needs.
• Research, outline, write and edit new and existing content.
• Writing user-friendly content that meets the need for technical information and ease of understanding.
• Obtain a deep understanding of products and services and translate complex information into simple and engaging formats going beyond traditional documentation.
• Create in-depth user guides, FAQs, technical overviews, and in-product help documentation database.
• Independently gather information from various departments and sources to develop, organize, and write procedure manuals, technical specifications, and process documentation, and other documents.
• Work with development and support team leads to identify all documentation repositories and determine the best solution for data compilation and centralized storage.
• Create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

We are a small team, so every person has the opportunity to make a big impact and leave their marks on every project. You will help in shaping and uplifting a company from the start.

What are we looking for?

• Minimum 4 years of experience as a technical writer
• Strong written and verbal communication and working experience with content in multiple mediums
• Strong experience in owning end-to-end documentation creation processes.
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
• Familiarity with API documentation for REST or. NET APIs.
• Experience in creating documentation for audiences with different levels of technical skill (from end-users to developers)
• Ideally, some initial understanding of the business (exposed to microfinance/banking industries, especially for tech companies)
• Working remotely requires you to be autonomous, proactive, and accountable for your work.

What will be advantageous to have?

• Experience working with the following tools preferred: Confluence/JIRA, Github, HTML, CSS, JavaScript, and microservices.
• Past experience in the same domain

Why us?

Fast learning environment within a team of cheerful, passionate, talented people. Opportunity to interact and work with international people from all over the globe. You will find it easy to keep a good work-life balance.

You will be closely working with industry experts to have a positive impact on the business of our customers.

Opportunity to drive transformation in one of the fastest-growing industries. The local contract includes a pension fund and health insurance for you and your family.

We simplify Financial Services Providers' life by eliminating paperwork & automating valueless tasks, so that your employees make the most of their time at work and you boost your productivity. Although we are a small start-up, we are already global, our people work from all around the world. Our teams are remote, working from wherever they are. It gives our people freedom; we only ask them to be responsible.