We have an exciting opportunity for a remote, Fidelity Digital Asset Services Representative III in the Phoenix Metropolitan area! While you will work from home, you must reside near the Phoenix, Arizona area as occasional in-person participation with your peers is an important part of our culture. We offer virtual interviewing and onboarding, as well as access to our virtual training and support. You’ll have full access to work from home and capability to support our clients remotely.
The Purpose of Your Role
Fidelity Digital Asset Services is a growing business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to customers and prospects. The Client Service Associate III (CSA) will work within a team structure focused on providing a world-class experience for Fidelity digital asset customers. You will focus on customer satisfaction with specific attention in the areas of overall customer experience, providing technical expertise, problem resolution, and process improvement. CSAs are expected to have strong commitment to teamwork and shared success of the organization.
To be effective, you will work closely with the Customer Service team as well as the broader FDAS team including Technology, Operations, etc., to drive customer satisfaction by developing a deeper understanding of their service needs and opportunities. With your knowledge and commitment, you will become a collaborative and resourceful member of the FDAS team, sharing best practices and creating an outstanding customer experience.
The Expertise You Have
Bachelor’s Degree preferred
2-3 years of customer service experience in the financial services industry
Relationship building skills across team, business unit, and national peers
Familiarity with financial services team support structure and tools
The Skills You Bring
Your excellent interpersonal, verbal, and written communication skills
Your ability to work well on teams and in fast-paced, cross-collaborative environments
Your proven ability to build and leverage internal and external resources
Your passion for innovation
Your success in navigating and thriving in a dynamic, growing business
Flexible hours, which may include evenings and weekends
The Value You Deliver
At Fidelity, collaboration isn’t just about working together, but also about improving lives together. Our success as a firm is due to the personal responsibility and pride that our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other. Included in the value that you’ll deliver are:
Meeting operational goals while maintaining a ‘customer first’ mentality
Optimizing the customer experience and developing long term relationships and partnerships
Providing exceptional service to customers by executing their requests in an accurate and timely manner
Driving high satisfaction, quality, and efficiency for both the customer and Fidelity
Delivering superior results quickly and efficiently, utilizing effective time management skills
Driving innovation through curiosity and comprehensive understanding of business processes and challenges
The Team
Fidelity Digital Asset Services is an emerging business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. This role represents an exciting opportunity to help build Institutional relationship capabilities within FDAS and help bring the vision for the future to life.
Fidelity will continue to keep the safety of associates and customers as our top priority and this will never change.
As the pandemic evolves and Federal, State, and Local regulations emerge, it has become clear that knowing the vaccination status of all associates is critical to our safety efforts.
Therefore, Fidelity will require all candidates to disclose their COVID-19 vaccination status during the hiring process, and if vaccinated, provide proof of vaccine.
This is not a requirement to be vaccinated. It is a requirement to report vaccination status and, if vaccinated, provide proof.