Manager, IT Network & Collaboration Services

As the leader of CyraCom's Network and Collaboration Services team, you will oversee the operations of the network and voice systems. Your goal is to ensure the stability of the network and voice platforms and related systems, be an advocate for your team, and be the liaison between your team’s critical functions to the business and team members that we serve.

As the Manager, IT Network and Collaboration Services, you will:

• Direct and optimize operations of the Collaboration and Network team while also providing leadership, mentoring, and coaching to its members.
• Work to develop and measure the team's effectiveness and look for opportunities to improve performance.
• Effectively manage engineer level IT professionals both local and remote.
• Stay current on your team’s intake and output of work.
• Manage inventory of all network and collaboration hardware, software, and support contracts.
• Monitor network and collaboration systems performance and usage to forecast growth rates and alert the business to any changing needs.
• Manage multiple project priorities and enable your team to meet established milestones and deliverables.
• Communicate and manage expectations during problem resolution and act as a point of escalation.
• Contribute to budgeting and forecasting of IT infrastructure needs.
• Manage vendor relationships and negotiate contracts to support all IT Infrastructure Services and ensure vendor performance and compliance meets CyraCom’s requirements.
• Participate in the Incident Response Manager on-call rotation to act as a point contact during business impacting emergencies.

As the Manager, IT Network and Collaboration Services, you are:

• Collaborative – you understand the whole is greater than its parts.
• Positive – you believe in the infectious power of positive thinking and display this in your everyday work.
• Passionate – you love what you do and can’t wait to apply your skills to help people communicate.
• Continually Learning – you have an insatiable appetite to constantly improve yourself.
• Technically Savvy – you understand technical concepts and practices and create solutions that scale.
• Self-Motivated – you are your harshest critic and biggest supporter.
• Goal oriented – you understand how your work fits in the big picture and follow through to make your goals a reality.
• A Team Player – you understand the basics tenants of being a great teammate including proper time management, communication and attendance.
   

As the Manager, IT Network and Collaboration Services, you must have:

• Firm understanding of ITIL Process guidelines (ITIL certification preferred).
• Experience with Asset Management and managing inventory.
• Exceptional planning, organizational, and time management skills.
• An ability to act quickly, pragmatically, and assertively under pressure to prioritize and resolve technical issues.
• Ability to work individually or in a team environment.
• Ability to prioritize day-to-day activities and long-term project-oriented tasks.
• Excellent verbal and written communication skills.
• Willingness to travel approximately 20%.

Minimum Requirements:

• Experience working in a network and/or collaboration engineer role.
• 4+ years of leadership experience.

Where would you work?

This is a permanently remote role, and can be done from anywhere in the continental US. Occasional travel may be required.

CyraCom is a Federal Contractor and complies with all Executive Orders regarding health and safety requirements.

Working Conditions:

• Physical Demands: This position is required to sit most of the time and exerts up to ten pounds of force occasionally and a negligible amount of force frequently. This position is required to continuously sit, talk, hear, see, walk, bend, stoop, kneel, and squat.
• Environmental Factors: This position works in an indoor office environment with a quiet level of office noise.
• Equipment Operated: Personal computer, printer, copier, fax and telephone equipment.

Why Work for CyraCom?

CyraCom International, Inc. is the leading provider of language interpreting services and operates the most extensive network of large-scale interpreter contact centers. CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to critical services. In business since 1995, CyraCom services thousands of clients throughout the US, Canada, and Europe. The Company was named to the Inc. 5000 list of fastest growing private companies in the United States for a ninth year in a row and eleventh time overall in 2017.

“We make a difference every day.”

CyraCom team members help thousands of people communicate every day by removing cultural and linguistic barriers in all levels of every day conversation. We ensure high levels of accessibility by providing interpretation services over the phone, through video, and on-site at our client locations. We work relentlessly to provide the support and infrastructure necessary to ensure people can communicate at a moment’s notice, because at any time our service could be needed in a life-saving event. Our hundreds of clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies.

Our employees most often say three things:

Culture: You have the resources of a large company with the flexibility and excitement of a start-up.

Impact: Your contributions matter; people notice the changes and improvements you create.

Meaning: Your work ultimately helps improve the lives of millions in the United States – CyraCom helps those who cannot communicate normally to access to healthcare and other vital services.

Company Culture

We value our employees and believe that an enjoyable work environment is beneficial to all. Here are some ways we contribute to that goal:

• We celebrate our diverse workforce.
• We encourage our employees’ professional and personal growth, including tuition reimbursement and internal promotions
• We provide a “business casual” dress code (with “casual Fridays”).

Benefits Highlights & Compensation Highlights

CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development. This position is expected to start between $140,000.00 and $160,000.00 annually, depending on experience.

Equal Opportunity Employer

CyraCom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace.