Accounting Support Team Coordinator

JOB DESCRIPTION

JOB TITLE: Accounting Support Team Coordinator

POSITION REPORTS TO: Accounting Support Team Supervisor

DIRECT REPORTS: None

POSITION SUMMARY:

We are seeking a detail-oriented and proactive Accounting Support Team Coordinator. The ideal candidate will be responsible for reconciling bookings, processing refunds, and ensuring the accuracy of financial transactions. This role is crucial for maintaining the integrity of our financial records and providing exceptional customer service related to financial inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor and reconcile daily, weekly, and monthly bookings. 
• Investigate and resolve discrepancies between booking records and financial transactions. 
• Work closely with Revenue Accounting and Cash and Credit Card Operations 
• Work closely with the Contact Center to verify pertinent booking information or clarification. 
• Handle all aspects of the refund process, including verifying eligibility, calculating refund amounts, and issuing payments. 
• Ensure timely and accurate processing of customer refunds. 
• Maintain detailed records of all refund transactions. 
• Collaborate with the contact center to address any customer queries related to refunds. 
• Maintain organized and up-to-date documentation for all refund and collection transactions. 
• Contact travel partners or direct guests by phone or email to collect past due balances. 
• Coordinate with ship crew to collect any past due balances that were not collected prior to sailing during the check in process. 
• Provide exceptional customer service to guests and internal departments regarding booking and refund inquiries.

FINANCIAL RESPONSIBILITIES:

None

QUALIFICATIONS:

• Minimum of 2-3 years of Seaware main experience, hospitality, or cruise industry.
• Strong analytical and problem-solving abilities. 
• Proficiency in Seaware Main .MS Office, particularly Excel. 
• Excellent attention to detail and organizational skills. 
• Strong communication and interpersonal skills. 
• Ability to work independently and as part of a team. 

Familiarity with financial regulations and compliance standards.

KNOWLEDGE AND SKILLS:

• Contact Center Operations
• Cruise Industry Insights
• Customer Experience Management
• Data Analysis
• Technology Proficiency
• Regulatory Compliance
• Analytical Skills
• Communication Skills
• Problem Solving Skills
• Project Management
• Team Collaboration
• Adaptability
• Attention to Detail

PHYSICAL DEMANDS:

The employee is regularly required to sit, talk, and listen. The employee can also be required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This is a full-time, exempt position and may exceed 40 hours per week. Scheduled days and hours of work are determined by the need for coverage of the employees with the need to flexibly cover all operational hours up to and including closing hours and weekends/holidays as needed.

WORK ENVIRONMENT:

To thrive in a remote work environment, individuals must master the art of self-discipline and time management, ensuring tasks are completed efficiently and deadlines are met. Proficiency in utilizing communication and collaboration tools is essential for seamless interaction with colleagues and team members. Maintaining a healthy work-life balance by setting boundaries and prioritizing personal well-being is crucial. Success also hinges on having a dedicated home office setup conducive to productivity. Effective collaboration and fostering a supportive team culture contribute to a sense of belonging and synergy among remote workers. Finally, a commitment to continuous learning and adaptability to the evolving dynamics of remote work are key factors in achieving sustained success.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment based on race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Azamara and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.